Returns + Exchanges

Orders placed online may be returned online. Orders purchased from our Winter Park, FL showroom may be returned at the showroom. Please contact us or send an email to concierge@joangiles.com.

Please note: All sale items are final sale and not eligible for refund, exchange, or store credit.

Return For Refund

Joan Giles Collection must be contacted within 14 days of the date your shipment is received (or purchased in our showroom) in order to process a refund. Please contact us or send an email to concierge@joangiles.com.

All returns must be sent back to Joan Giles Collection in the original packaging and condition within 14 days of the date your shipment is received. The return/refund process starts the day the items are returned to us. Please allow 5-7 business days for the return process to be completed. Refunds are returned to the form of payment the order was originally placed under (or store credit). The credit card company may take up to 10 business days for the credit to be seen on your account. Please note, you are responsible for return shipping including insurance and tracking.

Return for Exchange

For exchanges, please contact us or send an email to concierge@joangiles.com within 14 days from receiving your Joan Giles Collection package. Please allow 5-7 business days after the package has been delivered back to JGC to complete the exchange process. If there is a price difference between the item being returned compared to the requested exchange item, the customer will be responsible for the difference. If there is a credit due to the customer, that credit will be applied to the original form of payment back to the customer.

Partial Refunds + Special Circumstances

Partial refunds will be granted in certain circumstances:

• Partial return of original order (i.e. not returning the entire order)

Can I Cancel My Order After It’s Been Placed?

We will do all we can to assist with cancelling your order. Please reach out to the Customer Experience team immediately after your order is placed if a cancellation is needed. If the order has gone through the system, a cancellation will not be possible. In those instances, a refund will be processed once we receive the package back within 14 days of the date the customer has received their shipment.

Shipping Costs + International Orders

We will not be able to refund the shipping cost for international orders due to the payment being made directly to the shipment provider. For international orders, if your package is unclaimed and is returned back to us, we may refund the amount of the products; the shipping cost are not eligible for a refund. Uncommon James is not responsible for any additional shipping costs for returns and exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Joan Giles Collection.